These Terms & Conditions apply to your use of this website, clinic services, bookings, and purchases. By using this website, you agree to these terms.

1. Website Information

Content on this website is for educational and informational purposes only. While we aim for accuracy and evidence-informed information, nothing here replaces personalised medical advice, diagnosis, or treatment.

2. Appointments & Bookings

Appointments are booked through Simple Clinic. By booking, you agree to provide accurate information and attend appointments respectfully and on time.

3. Cancellation Policy

We understand life happens, and we ask for reasonable notice if you need to reschedule or cancel:

• More than 48 hours' notice: no fee

• 24–48 hours' notice: 50% of the appointment fee

• Less than 24 hours' notice, or a missed appointment: 100% of the appointment fee

• A prepayment is required at the time of booking for all online bookings.

If an appointment is rescheduled multiple times, we may need to have a conversation about whether ongoing care is the right fit at this time — naturopathic care works best with genuine commitment to the process.

4. Telehealth Services

Telehealth consultations are conducted via Doxy.me. While we aim for a smooth, secure experience, technical interruptions may occasionally occur. Telehealth is not appropriate for emergency or urgent medical situations.

5. Payments

Payment is required at the time of appointment or purchase unless otherwise arranged. Prices are listed in Australian Dollars (AUD) and may change without notice.

6. Shop & Supplement Purchases

Hold this clause back until you're selling directly through the website — not needed live yet.

Products sold through this website support general wellbeing and practitioner-guided care. Please read product information carefully and seek personalised advice where appropriate. Refunds and returns are subject to Australian Consumer Law — see our Shipping & Returns policy below.

7. Intellectual Property

All website content, branding, graphics, copy, and educational materials remain the intellectual property of The Norfolk Naturopath unless otherwise stated. Content may not be copied, reproduced, or distributed without permission.

8. Limitation of Liability

To the maximum extent permitted by law, The Norfolk Naturopath is not liable for any direct or indirect loss arising from use of this website, products, or services. Individual health outcomes vary and no guarantees are made regarding treatment results.

9. Governing Law

These Terms & Conditions are governed by the laws of Australia.

HEALTH DISCLAIMER

The information provided on this website is intended for educational and informational purposes only. Content shared through this website, blog posts, newsletters, social media, or downloadable resources is not intended to replace personalised medical advice, diagnosis, or treatment.

Educational information only. Website content supports education and informed decision-making around health and wellbeing. It should not be interpreted as individual medical advice.

Not medical advice. Reading content on this website does not establish a practitioner-client relationship. Healthcare recommendations should always be tailored to the individual.

Individual outcomes vary. Every person and health condition is different. Responses to nutritional, herbal, or lifestyle interventions may vary between individuals.

Emergency situations. This website and clinic are not emergency medical services. If you're experiencing a medical emergency, contact emergency services or seek immediate medical attention.

Supplements & products. Information about supplements or products is for educational purposes only. Please seek personalised guidance before starting new supplements, particularly if pregnant, breastfeeding, taking medication, or managing complex health conditions.

TELEHEALTH INFORMATION & CONSENT

Telehealth appointments are available for clients who prefer remote consultations or can't attend in person, conducted via Doxy.me.

Telehealth limitations. While telehealth can be highly supportive and effective, certain assessments or examinations may require referral or in-person support.

Your responsibilities. By attending a telehealth appointment, you acknowledge that:

• you're responsible for ensuring a private environment where possible

• you have access to a stable internet or phone connection

• telehealth may not be appropriate for emergencies

Consent. By booking a telehealth appointment, you consent to participating in a telehealth consultation and understand the limitations and risks associated with remote healthcare communication.

SHIPPING & RETURNS

Hold this section back until you actually start posting products — don't publish it live yet. Keep it ready here so it's a copy-paste job when you do.

We aim to process and dispatch orders as efficiently as possible. Shipping timeframes may vary depending on product availability and delivery to Norfolk Island.

Returns

Due to the nature of health products and supplements, returns may not be accepted for opened items unless required under Australian Consumer Law.

If your order arrives damaged or incorrect, please contact us within 7 days of receiving your order.

This 7-day window helps us process claims properly — it doesn't reduce any rights you already have under Australian Consumer Law, which can allow a reasonable time to notice and report a problem regardless.

Refunds

Approved refunds will be processed using the original payment method where possible.

COOKIE POLICY

This website uses cookies and tracking technologies to improve user experience and understand website performance.

Cookies may help us:

• remember preferences

• analyse website traffic

• improve website functionality

• personalise content

You can disable cookies through your browser settings if preferred.